Q1. Why must I submit my completed pro bono hours by 6 May if TC only closes on 18 May?

A: The 6 May deadline allows sufficient time for CPBCLE’s processing and approval before TC shuts down from 18 May.

Q2. Can I continue to undertake pro bono work for previously allocated opportunities in May and June while the portal is down?

A: Yes. Keep your own record of hours. You may submit the hours for previously allocated opportunities in the new portal from 1 July, and designated supervisors will be notified for endorsement.

Q3. Should I get my supervisor to endorse my excel timesheets while TC is shut down?

A: No, there is no need to obtain supervisor endorsements during the interim period. Supervisors will review and endorse submissions directly in the new portal from 1 July.

Q4. Can I still access TC from 18 May?

A: Yes, for viewing purposes only. Unrecorded actions by users will not be reflected in the new portal from 1 July.

Q5. Will my existing records from TC be transferred to the new portal from 1 July?

A: Yes, previously captured records up to 6 May 2026 will be reflected in the new portal from 1 July.

Q6. Can I apply for new opportunities while TC is shut down?

A: No, you may apply for pro bono opportunities either before 6 May or from 1 July onwards.

Q7. What happens if I miss the 6 May deadline?

A: Unsubmitted hours will not be processed or migrated. Students will continue recording hours in the new portal from 1 July.

Q8. How should I keep track of my completed pro bono hours during the interim period?

A: You may maintain a personal log (e.g. Excel/Notes) to track the dates and times of each activity, the number of hours, nature of work done and supervisor details. These will need to be entered into the new portal from 1 July.

Q9. Will I need to reapply for opportunities that I have accepted before 6 May?

A: No. Previously accepted opportunities will be reflected in the new portal, and you may continue recording hours for them from 1 July.

Q10. What happens if my supervisor changes during the interim period?

A: Email probonohours@nus.edu.sg to update the supervisor details before submitting your hours in the new portal. The updated supervisor will receive the endorsement request.

Q11. Will there be any training or guide for the new portal?

A: Yes, user guides and/or briefing materials will be shared closer to the launch on 1 July 2026.

Q12. Can I download or save my records from TC before it is decommissioned?

A: Students may take screenshots or download any personal records from TC for their own reference.

Q13. Will the 20-hour Mandatory Pro Bono Hours (MPBH) graduation requirement still apply?

A: Yes, the 20 MPBH requirement remains unchanged.